After Sales Service
In order to create the brands, improve the popularity of the company and establish the image of the company, we make solemn promises to you with the spirit of "pursuing high quality, taking customer satisfaction as objectives" and the principle of "the most preferential prices, the most attentive service and the most reliable product quality":
I. Commitment to product quality:
1. Raw materials of the products and electrical equipment with the temperature control adopt the superior products. (See the technical data of quotation information for detail)
2. We guarantee the product quality and ensure that the quality of each sold product is superior. The customers can also visit the company to check the whole process and the whole performance of the products. The products can be delivered after being confirmed to be qualified.
II. Commitment to product price:
1. Systematic materials are selected by the domestic and international high-quality brand-name products in order to ensure the high reliability and advancement of the products.
2. Under the same competitive conditions, our company sincerely provides the customers with the most preferential price based on the fact that the technical performance of products is not reduced and the components of the products are not changed.
III. Commitment to delivery date:
1. Product date of delivery:, we will deliver the products in accordance with the requirements of customers as much as possible. If the customers have special requirements which need the work to be finished in advance, we can do our best to organize the special production and installation to meet the needs of users.
2. We provide the following documents to the users when the products are delivered;
① The technical maintenance and repair manual
② The general installation drawing
③ The purchased parts specifications and manufacturers
④ Provide list of wearing parts and spare parts, ,and provide a certain amount of spare parts
IV. Commitment to after-sale service:
1. Service tenet: quick, decisive, accurate, thoughtful, thorough
2. Service target: quality of service can win the customer satisfaction
3. The efficiency of service: if the equipment breaks down in the warranty period or out of the warranty period, maintenance personnel will arrive in the scene and begin to repair within 3 working days after that suppliers receive the notice.
4. Service principle: the period of the product warranty is twelve months. During the warranty period, the supplier will be free to repair and replace the broken component parts which are caused by the quality. The broken component parts will be taken back. For the damaged component parts out of the warranty period, cost price should be paid for the supplied accessories. For damaged caused by human factors, the accessories which are repaired or supplied by the supplier are paid at the cost price.
Technical personnel of our company should pay a return visit and make investigation about the user service condition not less than three times annually out of the warranty period.